other Offences You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. We, us, our, Card Services: means Mastercard Prepaid Management Services Limited. You may place an order for collection by you from a selected Thomas Cook store. 3D Secure verifies the card details provided by you.
Lock in exchange rates, know exactly how much you have to spend. We accept no responsibility or liability arising from any reliance placed on such services by any visitor to the Website or by anyone who may be informed of any of its contents. You may also use the Online Dispute Resolution service if you are an EU resident and have a complaint about a product or service purchased from us online.
Foreign Currency, we only sell those foreign currency banknotes appearing on the site and availability is indicated when you select a currency on the order page. This delivery service will be provided at our cost where the delay in delivery or any error is our fault. If your preferred currency is not available online please contact your local Thomas Cook store. Get a fixed exchange rate each time you load your Card or move money between currencies. In an emergency situation they may arrange for funds, up to the available balance on your Card, to be sent to you via a global money transfer network, free of charge and usually available within 2 hours (up to 24 hours in more remote locations).